About us
return questions
What is your return policy?
We offer exchanges, or gift cards or eligible returned items within 30 days of purchase. Refunds are not guaranteed and are only available in select circumstances. All refund requests must be approved by our Store Director, Esther Reaume.
Do you offer refunds?
Refunds are only approved on certain eligible items and must be authorized by our Store Director, Esther Reaume.
How do I know if my item qualifies for a refund?
Refund eligibility is determined on a case-by-case basis. All refund requests are reviewed and approved solely by our Store Director, Esther Reaume.
Shipping questions
Do you offer shipping?
Yes, we offer shipping on select items.
How can I arrange shipping?
To arrange shipping or receive a shipping quote, please contact our team by email at info@whitewoodshome.ca or call the store at (519) 736-1726.
Do you ship outside of the local area?
Shipping availability may vary depending on the item and destination. Please contact us directly for details and rates.